Very courteous and professional company. The service tech who performed the initial consultation – Matt, provided great options and answered all of my questions. I felt that I was making the right choice by going with this company. The tech who performed installation, Denis was also courteous, professional and explained how the split system worked and was very patient answering my questions. The system works great and I am very pleased with the product, price and value. Great overall experience. Highly recommend B-Cool Air Conditioning and Heating.